Casumo Privacy Policy

At Casumo, we are committed to protecting your personal data and respecting your privacy while you enjoy our online casino. This Casumo Casino privacy policy explains what information we collect when you use casumo login credentials, browse our platform, or play at casumo slots and live casino tables, how we use that information, and the rights you have over your personal data. By registering an account and using casumo casino online, you consent to the practices described below.

Who We Are and What This Policy Covers

Casumo is operated by Jocularis Limited, a company registered in Gibraltar under company number 121395, with its registered address at Suite 5B, Watergardens 1, Gibraltar, and operational offices at Unit 3.14, World Trade Centre, 6 Bayside Road, Gibraltar. Payment transactions across casumo casino are carried out on our behalf by Tarannis Limited, another company within the Casumo group registered in Gibraltar. Separate group entities operate other regional markets, including the UK, Germany, and the Rest of Europe. We are licensed and regulated by the Government of Gibraltar through the Gibraltar Gambling Commissioner and Licensing Authority under B2C Bookmaker's Licence No. 127 and B2C Gaming Operators Licence No. 126.

Information We Collect

We collect personal data at various stages of your relationship with us, from the moment you create an account through casumo login to your ongoing use of casumo casino app and desktop platforms. The categories of data we collect include:

• Identification details such as your full name, date of birth, address, and nationality, which we use to verify your eligibility to use casumo casino canada services
• Contact information including your email address and phone number, used for account communication and support
• Financial information such as payment card details or bank account information relevant to deposits and withdrawals
• Gaming activity data, including your play history across casumo slots, live casino tables, and other game types
• Technical data such as IP address, device type, browser information, and geolocation, which we use to prevent access from Restricted Territories
• Communication records, including live chat transcripts and emails sent to our support team
• Marketing preferences, including whether you have opted in to receive information about casumo bonus codes and promotions

How We Use Your Personal Data

We use the information we collect for several legitimate purposes connected to operating casumo casino online responsibly and securely. Our uses include:

• We verify your identity and age to confirm you are eligible to register and use our services, particularly given that our welcome offer and casumo casino bonuses are available only to players aged 19 or over, outside Ontario
• We process deposits and withdrawals and prevent fraud, money laundering, and unauthorized account activity
• We personalize your experience, including tailoring casumo bonus offers, casumo free spins, and loyalty program rewards through our Adventure levelling system
• We monitor gaming patterns to support responsible gambling and identify signs of harm
• We communicate with you regarding account activity, promotions, and changes to our terms or this Casumo privacy policy
• We comply with our regulatory obligations under Gibraltar gambling law and anti-money laundering requirements

Legal Basis for Processing

We rely on multiple legal grounds to process your data, including performance of our contract with you when you use casumo casino services, compliance with legal and regulatory obligations, our legitimate interests in preventing fraud and improving our platform, and your consent where required, such as for certain marketing communications. You may withdraw consent for marketing at any time without affecting the lawfulness of processing carried out before withdrawal.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate casumo casino app and website functionality, remember your preferences, and analyze how players interact with our games. Cookies also help us detect fraudulent behavior and enforce our Restricted Territory list. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use some features of our platform.

Sharing Your Information

We do not sell your personal data. However, we may share information with:

• Payment processors, including Tarannis Limited, to facilitate deposits and withdrawals
• Regulatory authorities, including the Gibraltar Gambling Commissioner, where required by law
• Identity verification and fraud prevention providers to confirm your details and protect against duplicate accounts
• eCOGRA, our alternative dispute resolution provider, if a complaint cannot be resolved directly with us
• Group companies operating other regional markets, where necessary for shared services
• Third-party service providers who support our IT infrastructure, marketing, and customer support functions

International Data Transfers

Because we operate across multiple jurisdictions, your data may be transferred outside your home country, including to Gibraltar where our operations are based. Where we transfer data internationally, we take appropriate steps to ensure it remains protected in accordance with applicable data protection standards.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Financial records related to casumo casino bonus wagering and transactions are typically retained for the periods required under Gibraltar gambling regulations. If your account becomes inactive for 12 consecutive months while holding a real-money balance, we retain relevant records to manage the account fee structure applicable to dormant accounts.

Your Data Protection Rights

Depending on your jurisdiction, you have rights regarding your personal data, and we are committed to honoring them. These rights include:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of processing, including direct marketing
• The right to data portability, where technically feasible
• The right to lodge a complaint with a relevant supervisory authority

To exercise any of these rights or raise questions about how we handle your information, you can contact our Data Protection Officer at dpo@casumo.com. We aim to respond to all data protection queries promptly and in accordance with our regulatory obligations.

Security of Your Data

We use appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Player funds are held in segregated accounts with a licensed financial institution, separate from company funds, providing an additional layer of protection. Despite these measures, no system is entirely immune to risk, and we encourage you to use strong passwords and safeguard your own login credentials.

Restricted Territories and Location Verification

We use location data to enforce our Restricted Territory list and confirm you are accessing casumo casino canada services from an eligible location, excluding Ontario. Attempting to mask your location using a VPN or proxy is a breach of our terms and may result in account closure and confiscation of funds. We also screen accounts to identify Politically Exposed Persons, whose accounts we close while returning any real-money balance.

Children's Privacy

Our services are intended exclusively for individuals aged 19 or older. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take immediate steps to delete such information and close the associated account.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of casumo casino online following any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this policy, our data practices, or wish to exercise your rights, you can reach our support team through live chat, available 24 hours a day, seven days a week, or by emailing hey@casumo.com. For specific data protection matters, please contact dpo@casumo.com directly.