Casumo Terms and Conditions

Welcome to Casumo, an online casino operated by Jocularis Limited, a company incorporated in Gibraltar under registration number 121395, with its registered address at Suite 5B, Watergardens 1, Gibraltar, and operational office at Unit 3.14, World Trade Centre, 6 Bayside Road, Gibraltar. These terms and conditions govern your use of our services whenever you register, deposit, play or withdraw at Casumo Casino. By creating an account, you agree to be bound by these terms in full, so please read them carefully before you use casino Casumo for real-money play.

Who We Are and How We Operate

We have operated Casumo since 2012, and we are licensed in Gibraltar and regulated by the Government of Gibraltar acting through the Gibraltar Gambling Commissioner and Licensing Authority, under B2C Bookmaker's Licence No. 127 and B2C Gaming Operators Licence No. 126, pursuant to the Gambling Act 2005 as amended. These general terms, version 2.0, were updated on 20 November 2025 and supersede version 1, last updated in November 2021. Our agreement with you is governed by the laws of Gibraltar, and the courts of Gibraltar have exclusive jurisdiction over any dispute. We process payment transactions through Tarannis Limited, registered in Gibraltar under number 117452, acting on our behalf. Separate group entities operate other markets: Recro Limited for the UK, Rabbit Entertain IT Ltd. for Germany, and Keep Limited for the rest of Europe.

Eligibility and Restricted Territories

Our services are made available to players in Canada, excluding Ontario, and to a number of other regulated markets selectable through our region switch, including Finland, Sweden, the United Kingdom, New Zealand, Gibraltar, and the rest of Europe and the world. We maintain a Restricted Territory list that may be updated at any time, and if your country does not appear in our registration dropdown, you cannot open a Casumo account. You must be at least 19 years old and legally permitted to gamble in your jurisdiction to register with us. We do not accept Politically Exposed Persons, and where such a person is identified, we close the account and return the real-money balance. If we determine that you accessed the site from a restricted territory, or that you used a VPN or proxy to mask your location, we reserve the right to close your account and confiscate any funds held in it.

Currencies, Deposits and Withdrawals

When you register with us, your account is set to a base currency such as USD, GBP or EUR, and Canadian bonus values are quoted in CAD. If you deposit in a currency other than your account denomination, we or our payment provider will convert the funds, and withdrawals are sent in the requested currency, potentially incurring a further exchange-rate fee borne by you. A minimum qualifying deposit of $10 applies to our welcome offer, and minimum deposit requirements for each payment method are displayed within the deposit section of your account. Cards and bank accounts must be registered in the same name used to open your Casumo login. Wherever possible, we pay withdrawals out through the same method you used to deposit. Where you used an e-wallet, we reserve the right to pay only to a bank account or credit card held in your own name, and payouts are only made to the registered account holder. We may cancel a withdrawal to enforce this closed-loop policy, redirect it to another payment method belonging to you, or refund an equivalent deposit instead.

Withdrawal Limits and Payout Rules

We cap maximum winnings across all games at €200,000 (two hundred and fifty thousand euros) per player per day, regardless of stake size and whether winnings arise from a single bet or multiple bets. This cap does not apply to progressive jackpot wins, which we pay in full without limit. Bonus Money and funds tied up in an aborted game round cannot be withdrawn. We may charge an administration fee of 5% of the deposit where the stake placed was small relative to the deposit amount. We apply additional verification to payouts above pre-defined thresholds and to cumulative deposits exceeding £2,000 or the equivalent. We aim to approve or deny a withdrawal request within three days, and cancelled withdrawals return your funds to your balance for further play. As casino play is consumed instantly during gameplay, no refunds, returns or cancellations are possible once a game round has been played.

Our Welcome Bonus and Promotions

Our Casumo welcome bonus offers new players outside Ontario, aged 19 or over, a 100% Deposit Bonus up to $1,000 credited instantly, plus 100 Bonus Spins on Gates of Olympus, subject to a $10 minimum qualifying deposit and opt-in at the time of deposit. The spins arrive in five daily batches of 20, each expiring seven days after being credited, with a bet value between $0.20 and $1.00. Deposit and bonus funds carry 30x wagering, to be completed within 28 days, with a maximum stake of $5 per spin while the bonus remains active. We also offer a second welcome package: a match on your first deposit up to $500 plus 75 Free Spins on 9 Masks of Fire Hyperspins, at 30x wagering with spin values between $0.50 and $5.00. You may withdraw your cash balance and cash winnings at any time, but withdrawing before wagering is complete forfeits the bonus and everything won from it. We also run ongoing promotions such as Spinumo, The Golden Round on our custom Casumo Roulette Wheel, Umodays, Umo Quests, Kalamba Kash Drops and Pragmatic Play Drops & Wins. All Casumo bonus codes and promotions are restricted to players 19+ and exclude Ontario.

Wagering Requirements and Game Weighting

Unless a specific offer states otherwise, our casino bonuses carry a default wagering requirement of 30 times the bonus amount and any connected deposit. Sportsbook bets do not contribute to casino bonus wagering. Slots, jackpot slots, instant win games, scratchcards and keno contribute 100% towards wagering; slots with an RTP of 96.8% or higher contribute 30%; table games such as roulette and blackjack contribute 10%; live casino and video poker contribute 5%; baccarat contributes 0%. We exclude a range of individual games from bonus wagering entirely. Bonus Money and Real Money are consumed proportionately when you play, and the maximum permitted bet using Bonus Money is €5 (or the local equivalent) per spin or $0.50 per bet line. We treat the following as abuse: operating multiple or third-party accounts, placing equal, zero or low-margin bets, staking 20% or more of the bonus value in a single bet, wagering on excluded games, colluding with other players, manipulating software, masking your IP address or using a VPN, and delaying a game round to avoid meeting wagering requirements.

Account Management

If we identify duplicate accounts, we consolidate them into the first account you opened and deduct an administration fee of £30 or the currency equivalent. If your account remains inactive for 12 consecutive months while holding a real-money balance, we charge £5 per month or the equivalent for as long as a positive balance remains, and we send a warning email up to a month before the fee begins. We hold player funds in segregated accounts with a licensed financial institution, separate from our company funds, so that your money is protected and not subject to enforcement, seizure or claims against us in the event of insolvency.

Responsible Gambling

We are committed to promoting responsible gambling, and our support staff are trained to recognise the risks of compulsive gambling. We provide tools including deposit limits, self-exclusion and reality checks to help you stay in control while enjoying our casino online experience.

Customer Support and Complaints

Our live chat and email support are available on a 24-hour basis, seven days a week, and you can reach our team at hey@casumo.com. We aim to resolve complaints within 10 days of receipt, extendable by a further 10 days where necessary. Unresolved complaints may be referred to eCOGRA as our alternative dispute resolution provider, and regulatory complaints can be directed to the Gibraltar Gambling Commissioner. Data protection queries should be sent to dpo@casumo.com.

Changes to These Terms

We may update these terms and conditions from time to time to reflect regulatory or operational changes, and we encourage you to review this page periodically. Continued use of our Casumo login after any update constitutes your acceptance of the revised terms.